FAQs
Frequently Asked Questions
General Questions
Newline is a New Zealand owned and operated company. We have been manufacturing and distributing showers for over 40 years and during this time have introduced a number of innovative products to the New Zealand market.
We offer a comprehensive range of shower enclosure systems, across both tile and acrylic situations, demonstrating our high level of luxury, design and functionality. With our team based throughout New Zealand, we boast some of the leading experts in shower solutions.
You can buy this through your local trusted plumbing merchant, or through our website, if you are having any trouble with this, please give our friendly team a call 0508 (NEWLINE) 639 5463. We do not have a retail store or a showroom, please visit your local merchant to see our products.
We sure do! To check our entire product range click here.
My Order
This can be done through your local plumbing merchant, or by emailing the attached paperwork to info@newline.co.nz, they will be in touch with you promptly.
- Sign product in damaged of transport company.
- Take photos of the damage: whole photo, area of damage, close up damage (repeat for all areas of the damages).
- Send through to info@newline.co.nz with 7 days of delivery. This will either be replaced, or they will ask you to credit and re-order.
Technical & Installation
We have our own Newline Install teams based all over New Zealand who are happy to help, please give us a call or email install@newline.co.nz and we will be able to arrange this for you.
Yes! Please click on the link to our install instructions here.
If you are having a little bit of trouble finding what part you may need, please send through an image of your shower to info@newline.co.nz and our team will be able to assist you.
If you are experience technical issues with your Newline product, give our team a call on 0508 639 5364 and ask for Anthony.
Warranty & Returns
Please see attached our Newline warranty information, if you still have any queries, please do not hesitate to get in touch!
Please click here to fill out the form.
- The order must be within 90 days.
- Email info@newline.co.nz to request an RA number and a collection.
- There will be a 20% restock fee (15% if re-ordering) and the freight fee deducted from the credit.
